Under Control Technologies Warranty


1 Year Installation Warranty

Under Control Technologies guarantees each installation with a 1 Year warranty on all audio, video and power cables installed and invoiced by Under Control technologies. Under Control Technologies will correct any and all defects in the warranted cables and wiring at its sole cost and expense. The 1 Year Installation Warranty is limited to original customers and does not cover damage caused by users, subcontractors, or acts of God, such as floods, lightning or power surges and tornadoes. The 90-Day Manufacturer Warranty Assistance program covers all furniture, speakers, and electronics purchased and invoiced from Under Control Technologies. Equipment provided by customers or other service providers (i.e. Time Warner, DirecTV, AT&T) is not covered by any warranty from Under Control Technologies, even if installed by an Under Control technician.


90-Day Manufacturer Warranty Assistance

Under Control Technologies is an authorized retailer for all merchandise sold in its stores. All purchases, with the exception of floor models sold “as is,” come with full manufacturer warranties. Under Control Technologies will assist customers, at no charge, with manufacturer warranty claims for 90 days after installation or delivery.

Merchandise supplied by the customer is not eligible for coverage. Under Control Technologies will arrange for repairs to be completed in the home (When Available) or will remove the merchandise for service. The 90-day Manufacturer Warranty Assistance DOES NOT include the installation of “loaner” equipment to keep the system operational while the faulty equipment is being serviced. All repairs are completed by authorized manufacturer service centers. Therefore, Under Control Technologies cannot guarantee or forecast the length of time required to complete the repair.

After the 90-day period, customers are responsible for paying Under Control Technologies service fees and any expenses associated with the repair of equipment. The 90-Day Manufacturer Warranty Assistance is not available if the merchandise has been moved outside the Greater Charlotte market.


Under Control Technologies Service Fees

Under Control Technologies charges a $75 trip fee plus $75 per hour per man (or $110 per hour for a two-man crew) for all service calls and $100 per hour for Programming for items that are not covered under the “90-Day Manufacturer Warranty Assistance” program or 1 Year Installation Warranty. Full payment is collected at the time of service.




Under Control Technologies
Mooresville, North Carolina 28117 United States
O: 704-360-5514

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